Set-top box technicians for Direct to Home (DTH) systems install the boxes and offer post-sale support. Installing the set-top box at the customer’s location is what this person does for a living. They also handle field repair issues and deal with the technical team to activate new connections.
Installing a set-top box and a DTH dish at the client’s location, responding to customer support requests, offering field assistance, and working with the technical team to activate new connections.
The person must be prepared to work outside and move from one customer’s location to another throughout the course of the day. For this position, it’s crucial to have the following qualities: reliability, trustworthiness, integrity, patience, and the ability to think critically.