For the Patient Relations Department, the Patient Relations Associate acts as the first point of contact for patients, relatives, visitors, employees, and faculty. Primary responsibilities include performing the initial intake for all incoming issues (including patient grievances/complaints and contacts from staff), managing complaints and other cases with low to moderate complexity, triaging cases to appropriate staff, assisting staff/faculty with general inquiries, supporting project work within the department, and performing any additional duties as directed by the director and department.Each hospital appoints a patient relations associate. Many of the day-to-day client-facing tasks of a healthcare facility, such as scheduling appointments, welcoming guests, organising charts, confirming appointments, handling payments, and any other administrative tasks the facility requires, fall under the purview of the associates at a medical office. They take pleasure in their attention to detail, teamwork, and capacity to put patients at rest.